Steve Schievelbein

Lead Brivo’s technical support organization as Senior Manager, Technical Support, based in Austin, Texas. Build and develop high-performing support teams, including managers and associate managers. Manage service operations and make sure customers and resellers get fast, clear help across our products. Track performance, improve processes and use customer feedback to work with Engineering, Product and Customer Success. Hire, coach and grow support talent, and work with recruiting on open support roles. 

Brivo’s support team keeps customers secure and connected, and the work has a real impact on their day. We’re a growing team with a clear path for support professionals to take on more responsibility. It’s a good place to build a long career in customer support. 

I’m a global customer support leader with more than 30 years of experience building high-performing support teams and service operations. I’m the Senior Manager of Technical Support at Brivo, in Austin, Texas. I joined Eagle Eye Networks in August 2023 as a Manager of Technical Support and continued after Eagle Eye Networks and Brivo merged in December 2025. Before that I was Director of Support at Auctane, led technical operations at SecureLink, and ran support and customer success at Jungle Scout. Earlier I led customer support and sales teams at Cognizant, LegalZoom, Calendars.com and Apple, so I understand support from both the customer and the business side. 

Be ready to talk about how you’ve handled a difficult customer situation and what you learned from it. Please note that we value patience, clear communication and solid technical troubleshooting, so give specific examples of each. Ask us about our support structure and tools, because they show how the team works day to day.