Chris Luther

Support Brivo’s technical support team as Technical Support Associate Manager in Austin, Texas. Help lead day-to-day support operations and coach support agents. Triage and investigate customer escalations from Support, Customer Success, Engineering, Quality Assurance and our network operations team. Troubleshoot Linux systems, Docker applications, web and mobile applications, cloud infrastructure and internal services. Spot trends in reported issues, help prioritize fixes, and work with Engineering, Sales and Customer Success to resolve problems quickly. Help hire and onboard new support agents. 

Brivo and Eagle Eye Networks are now one team building a unified, AI-driven platform for access control and video. Support here is a real path to grow, and I’ve moved from agent to engineer to manager in about two years. It’s a good place for someone who enjoys solving technical problems and working with Engineering. 

I’m the Technical Support Associate Manager at Brivo, based in Austin, Texas, and I studied at Southern New Hampshire University. I joined Eagle Eye Networks in August 2024 as a Technical Support Agent and became an Escalation Engineer in April 2025. In that role I investigated customer escalations, maintained a detailed view of the platform’s architecture, and routed bugs to the right engineering team. I continued as an Escalation Engineer after Eagle Eye Networks and Brivo merged in December 2025, and I moved into my current management role in April 2026. Starting as an agent and moving into escalations and management gives me a hands-on view of what our customers and support team face. 

Be ready to explain how you troubleshoot a problem step by step, including how you narrow down the cause. Please note that Linux and networking knowledge are valuable, and clear communication with both technical and non-technical people is just as important. Ask us how support works with Engineering on escalations, because it shows how much we collaborate.